FAQ

Where do you deliver to?

We deliver Nationwide in NZ only.

Deliveries are sent out Monday /Tuesday / Wednesday cut off for Wednesday dispatch is Tuesday 1pm. South Island orders are sent on Monday/ Tuesdays only to avoid any risk of your order sitting in courier depot over weekends. Orders made after this point will be sent the following Monday(We use Fastway Couriers). Delivery times may vary depending on your location. North Island – Next day delivery Service, South Island – 2-3 day delivery service however some remote and rural areas may take a little longer. Once orders are dispatched tracking info will be sent to you via contact information (email / SMS) you have provided at time of order. If you do not receive your order within a reasonable time, please contact us and we will track your parcel. Should you choose to, orders can also be delivered to a work address also. Nationwide delivery charges are calculated by your delivery destination starting from $12 for parcels up to 2kg.

A copy of your invoice / receipt will be provided via email. It is important to hold on to a copy of your receipt should you have any problems with your purchase.

What if I’m not home when my plant is delivered?

All orders are sent as non signature required, if you’re not going to be home on delivery please include details of where you would like the courier to leave your plant at the checkout, we can also deliver to work addresses.

What if my plant is lost in transit?

If your plant order can be tracked to the delivery address provided at the time of your order Lush Lane will not be liable for this loss, however if your parcel has been lost in transit due to handling by our couriers we will contact you to either refund or replace your order.

Availability

In the unfortunate instance that we make a mistake and an item is out of stock but paid for in full, you will be notified and refunded as soon as possible, or an alternative option of the same price can be organised.

Can I return or exchange my plant?

Lush Lane does not accept returns or exchanges on any of our plants. Due to the fragile nature of our plants, we ask that purchases are final.

 

What if my plant is damaged in transit?

Unfortunately couriers and living plants don’t always mix well. We do all we can to ensure your plant order is packaged as best as possible but sometimes soil displacement, bruising of leaves and loss of leaves can occur, simply return your plant and soil to its pot remove any damaged leaves and with some TLC your plant will settle in and continue to thrive with the right care. If you find your plant has suffered severe damage during its journey to you please email lushlane@outlook.com within 2 working days we may ask for photos to be provided with the plant still within its packaging so we can lodge a claim with our courier and a refund will be arranged.

Do you Gift Wrap?

Yes we can! Our small to medium plants will come wrapped in brown kraft paper and white tissue in a Brown Kraft Paper Bag ,larger plants will be wrapped with brown kraft paper, we can also add a printed note for any special messages.